Terms & Conditions


Terms & Conditions
Made in Lucca Cooperative Company, with registered office in Lucca, Via Romana 615 / O – loc. Arancio, VAT IT02257170460, registered with the Chamber of Commerce, Industry, Crafts and Agriculture of Lucca, REA number LU-210681, is the manager of the www.bionaturashoes.com and www.bionaturashoes.it sites.

Acceptance of the general conditions of sale
The contract stipulated between Made in Lucca Cooperative Society and the Consumer, hereinafter called Customer, must be considered concluded with the acceptance, even partial, of the order by Made in Lucca Cooperative Society. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general conditions and payment transcribed below. Made in Lucca soc. coop., specifies that in the management of the relationship between the Supplier (Made in Lucca coop. soc.) and the Customer (Consumer), the provisions of the Consumer Code, referred to in Legislative Decree 206/2005 s.m. apply.
If the Customer is a consumer (that is a natural person who buys the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy, and in any case keep these general conditions of sale, in compliance with the provisions on distance sales by Legislative Decree 206/2005 as amended.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability, for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order.
How to purchase
The Customer can purchase the products in the electronic catalog of BioNatura shoes at the time of placing the order, viewable online at the addresses (URL), www.bionaturashoes.com and www.bionaturashoes.it., as described in the relevant information sheets. Made in Lucca Coop. soc. guarantees that the images placed on the site show a faithful representation of the products sold, while remembering that they have the sole purpose of presenting the product.
Any differences, in any case, do not alter the quality of the product as a whole, because they could be attributed only to a slight and different shade of color, due exclusively to the various tanning processes on the raw material.
The User, after registering on the www.bionaturashoes.com and www.bionaturashoes.it portals, and having chosen the products, must take care to carry out the following checks before concluding the orders:
a) check, before issuing the order, that the quantity, the chosen size and the goods to be ordered are the one you actually intend to purchase, as you will not accept returns of goods purchased due to error of color, size, model, except as provided for in articles 16 and 20 of the conditions of sale. So the purchased goods can not be returned for replacement with other products;
b) check (by consulting the price list via the internet), before issuing the order, the prices of the goods, as complaints for discordant prices will not be accepted;
c) check that the data entered during registration on the portal are correct for the issuance of tax documents and for delivery by express courier;
The correct receipt of the order is confirmed by Made in Lucca Società Cooperativa through an e-mail communication, sent to the e-mail address communicated by the Customer. This confirmation message will contain a ‘Customer Order Number’, to be used in any further communication. The message repeats all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
In case of non-acceptance of the order, Made in Lucca Società Cooperativa guarantees timely communication via email to the Customer.
The order will be processed by our warehouse within 48 (forty-eight) working hours. If the order could only be partially processed, and the customer had already paid the order in full, Made in Lucca soc. Coop. before proceeding with the shipment of the available goods, will notify the Customer, by email or telephone, of the delivery times of the goods out of stock (if still reorderable). The Customer will be entitled to cancel the order, if the times will be considered too long by the same, or confirm it, or modify it by requesting replacement with other products equal to the amount paid for non-fulfillable items. Only at the end of the aforementioned agreements, formalized in the ways of use, Made in Lucca soc. Coop. will provide for the evasion of the goods.
In the event that the customer had decided to cancel the part of the order that cannot be processed at the time, Made in Lucca Coop. soc. will refund the customer the value of the goods not purchased and already paid, within 14 days, proceeding to re-credit the sum on the means of payment used, or Credit Card or PayPal.

Delivery times, for bookable items, do not depend on Made in Lucca Cooperative Society, but refer only to the manufacturer of the booked item. Please note that all delivery times indicated on the site are working times and may be subject to change.
If the product is available, the order will be processed by our warehouse within 48 (forty-eight) working hours, and delivered to a trusted courier who will deliver throughout Italy within 24/48 hours, excluding Sicily, Sardinia and Calabria whose times are expected in 48/72 hours. In Europe the delivery times of the courier will be expected in 48/72 hours, excluding England and Denmark where they will be 3/4 working days, Sweden 4/6 working days and Switzerland 2/3 working days.

Methods of payment
The following payment methods are provided: – Payment by PayPal and / or credit cards as indicated online on the www.bionaturashoes.com and www.bionaturashoes.it websites, at the time of selecting the payment method.

For each order placed on www.bionaturashoes.com and www.bionaturashoes.it, Made in Lucca Cooperative Sociaty, after receiving from the customer the advance payment of the product, through one of the various forms of payment set out above (article 9), will issue, on request,
regular invoice by sending it by e-mail to the order holder, pursuant to Article 14 of Presidential Decree 445/2000 and DL 52/2004, or through SdI in the cases provided. The User, having received the document proving the purchase of the product, must print it and keep it for the Warranty.

Delivery methods and costs
The transport takes place at the expense of the recipient, except as provided for in the following third paragraph. Deliveries will be made according to the delivery times described in point 8, from Monday to Friday from 8:00 to 17:00.
For purchases of one or more products made by a single buyer for a single order, whose total amount is equal to or greater than € 59.00, shipping costs for deliveries in Italy are free. It is not possible to accumulate 2 or more orders in order to get the promotion on shipping.
The delivery of the products will take place on the roadside of your elected domicile, included in the registration form, by Express Courier or other carrier chosen by Us and used according to the Delivery Area.
For foreign shipments there is no promotion on deliveries, and therefore the minimum rate most favorable to the customer will be applied, predefined between the courier in charge and Made in Lucca Soc. Coop.
With regard to any delays in the delivery of the ordered product, the provisions of Article 61 of the Consumer Code apply. In particular, Made in Lucca soc. coop., if the Consumer terminates the contract pursuant to paragraphs 3 and 5 of the aforementioned article 61 of the Consumer Code, will refund the sums paid by the same within the first working day following the manifestation of the contractual termination.
Upon delivery of the goods by the courier, the Customer is required to check: that the number of packages delivered corresponds to what is indicated in the transport document anticipated by e-mail; that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, by affixing the words “RESERVE OF CONTROL” on the courier’s proof of delivery. Once the courier’s document has been signed without having affixed the aforementioned wording, the Customer will not be able to make any objection about the external characteristics of the delivered goods.00Any problems related to the physical integrity, correspondence or completeness of the products received must be reported to Made in Lucca Soc. Coop. within 7 days from the date of delivery.
In case of failure to collect the material within 3 working days from the date of storage at the courier’s warehouses, due to repeated inability to deliver to the address indicated by the Customer when ordering or registering on our website, the order will be automatically canceled and returned to the sender. The customer will waive the right to reimbursement of the amount paid as reimbursement of expenses.